Carson Cars Customer Care Department

As the manager of the Carson Cars Customer Care Department, I take pride in making sure that our customers are well taken care of. Our department is dedicated to 100% customer satisfaction and it shows in everything we do.

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What makes our Customer Care Department different:

Regardless of your credit history, when you work with us, we roll out the red carpet treatment. Our department treats everyone like VIP.
We follow up with past, current and future customers every 90 days with a proactive phone call. This way we can make sure the car you bought is running at or above your expectations.
We offer special service incentives to help you maintain your vehicle and save you money.
Through constant training and education, our department is able to stay on top of the changing car market. From new credit options available, to after market warranties and in-house service specials, our department is dedicated to having the most up to date information and options to give our customers the best car buying experience possible.

To contact our department directly or to setup a VIP meeting, feel free to contact me directly at (425) 697-6969 or via email at Jessica@CarsonCars.net.

I went in to Carson Cars deathly afraid of being screwed over. Ed was very very patient and worked with me to ensure that I drove off the lot with an affordable car that runs very well. Everyone was informative and helpful- from the folks on the lot, to the manager who sat down with us at one point. I will be back once in all paid off to upgrade my car. I’ve finally found a place that I trust and I look forward to being a returning customer of theirs.

Candace Golden

☆
Carlos was awesome. I know I was asking too much, but definitely He try his best to get me a car even with the credit I have. He manage well and very friendly. Everyone there was friendly as well.

Pawnee Thanpirak

a HUGE shoutout to David, Scott and Carlos!!! I couldn't thank them enough for helping me in getting my car! Ive got into accident which made me lost with the first car purchased, but they were able to help me to get a second Best one too! I am really grateful that I have found a professional and family-like dealers! Thank you!!!

Katrina Aguirre

Showed up out of the blue to check out a car I've had my eye on. Ed helped me out immediately and was very kind. Was an easy process and I ended up leaving with my dream car. The whole crew was helpful and I was really happy with my experience. Thank you to the whole team and especially Ed. Will reccomend this company for sure.

Keegan Kearns

My fiance and I both really appreciate that the carson cars team we worked with. Our salesman Ed and the manager robert were able to exceed our expectations of satisfaction with helping us find exactly what we wanted when it came to payments a month, and even what our loan would look like. We came in extremely desperate for a car for both my fiance and I, but with our hopes set very low. We had no idea how flexible and helpful carson cars would be and how understanding of our situation they could be. They helped us boost our credit also, which was incredible and a very much needed surprise. I've bought from big car lots, small car lots, but the carson car lot will remain a lot I would like to return to with my new family for the oncoming years. I do feel this lot is trust worthy if you're in a tough spot looking for someone to work with you and help you find what's best for your family's commuter, work vehicles, recreational vehicles, or even pleasure vehicles. Huge shout out to our salesman for working with us to find exactly what we wanted. We are forever grateful to this man as the cars we got definitely improved the quality of my family's new life and new beginnings. Thank you again Ed and Robert for beyond exceptional service. We couldn't be happier. ❤️

Chaelyn Godfrey

I bought my car from these guys and have had it for about 1.5 years. This company has great integrity and they are very trustworthy people. I am so happy with my experience with these guys and recommend anyone to do business with these guys you won't be disappointed! Thank you so much carson cars! Fernando is my guy that sold me my dream car!

Delanea Sanders

After multiple lots, we landed at Carsons Cars. Ed came out and followed us, didn't push us, was just legitimately trying to help us find something within our list of wishes. After opening and getting the keys for 6 cars and pulling details on so many more than that, we ended up with a car! Which was the goal. Robert, the manager, was there once we went in, to make sure we were going to get our best options Fina cially, Scott made the paperwork so easy and explained everything along the way and made sure we got our copies of everything. Rene made sure the car was actually ready to leave the lot, tested the battery and installed a new one, made sure the car was clean, topped off fluids, anything we had in question he looked at it for us. Super greatful for the experience and the help of these guys. They never pushed us. They wanted us to find a vehicle that fit us. They let me circle the lot multiple times, asking about multiple cars with no frustration or pushing for us to check it out. Honesty was amazing and Ed made it easy to find a variety of vehicles that hit our marks. Thank you to you all for a great experience!

Cat Ganitch

Customer Care Department

What makes our Customer Care Department different:

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